1. How long do I have to return an item?

You have 30 days to return any item for free. If you did not like it, were unsatisfied, arrived damaged, or do not want it anymore, you can return it for free within 30 days of it being shipped to you, as long as it is in new condition and has the original packaging.

2. What is your refund policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Once we've received and inspected your return, we will notify you if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days.

3. How do I start a return?

To start a return, log in to your account with the email you used for the order, download the return label, and start the return process. If you need assistance, you can contact us at hello@skadewear.com or use our website-integrated chat.

4. What should I do if I receive a defective or damaged item?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

5. Do you offer exchanges?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Do you ship internationally?

Yes, we currently ship to addresses within the United States and internationally to select countries. Please check the scrolling list in the country selector on our homepage to see if we ship to your country.

7. What are your shipping methods and costs?

We offer USPS Priority Mail at checkout. The shipping cost and estimated delivery time will be displayed during the checkout process. Please note that delivery times are estimates and not guaranteed.

8. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use the provided tracking number to monitor the status and location of your package on our tracking platform: https://skadewear.com/apps/track123

9. What should I do if there is a shipping delay?

If there is a significant shipping delay, we will do our best to keep you informed and work towards a resolution. However, please note that Skade is not responsible for shipping delays caused by unforeseen circumstances such as weather, natural disasters, or carrier issues.

10. How can I contact customer service?

If you have any questions or concerns about your order or our policies, please contact our customer service team at hello@skadewear.com. We are here to assist you!